Service guide / 01—04

Find the right starting point.

Four bicycle services, explained through the things riders tend to notice. Choose the closest match, then tell us what is happening.

Abstract spoke diagram for the service guide

01 / Choose a service

Follow the clue, not a diagnosis.

These descriptions help you select a service to ask about. Your request can include more than one concern.

01CONTROL

Stopping feels different

For a concern with how the brakes feel or sound. Describe what happens when you use them, and which brake seems affected.

02OVERALL

The whole bike needs attention

A starting point when several parts of the ride feel off or you want to discuss general bicycle service.

03TIRES

A tire will not hold air

For a flat tire. Mention the front or rear wheel and whether the tire went down suddenly or slowly, if you know.

04SEASONAL

Getting back into riding

For a bike you want to look over as riding habits change with the season. Mention how the bike has been used or stored.

Before you request

Choose the service that seems closest.

Describe the bike and what you notice while riding or checking it.

Mention when the issue began, if you know.

Next step

Start with the closest service. You can explain anything that does not fit neatly into one category.